Zoom Phone - Phone Teams and Transfer Reasons

This article provides a visual directory of our phone teams. What number/names to use for phone transfers. Use this article as a resource to clarify to who you can transfer calls to and for what reasons.

For Accounting related phone calls, forward the customer's inquiry to: accountingticket@lango.co

Transferring Calls

Warm Transfer:
Places your call on hold while you complete the transfer. This option is useful if you need to navigate an automated answering machine for the caller or if you want to speak to the receiving party before your call is transferred.

Blind/Cold Transfer:
Transfers the call to the number and immediately hangs up your call. If there are any phone menu prompts, the other party will have to complete them. For anything outside of the reasons in the table below, please proceed with a blind transfer. Otherwise, please follow warm transfer processes.

Transfer to voicemail:
Transfers the call to the voicemail of a specified phone number. This transfer method might not work for all numbers. (Should rarely be used and only for non-urgent requests or transferring to a team outside of business hours.)