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      Vendor view of rates

      This guide covers everything you need to manage your vendor profile, services, rates, and system navigation—making it easy to stay organized and efficient.

      Step 1: Set Up Your Profile

      1. Update Your Profile Information

        • Add or change your profile photo and name.

        • Check your 5-star rating and review feedback.

        • View and manage organization affiliations below your name.

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      2. Access Your Profile Overview

        • Navigate to the Profile section to view your basic details and performance ratings.

      Step 2: Navigate Through the System

      1. Use the Navigation Menu
        • Basic Info: Review and update personal and account details.
        • Organizations: Manage your company affiliations.
        • Service Lines, Language Pairs & Rates: View and adjust your service offerings and pricing.
        • Reviews: Check performance feedback from clients.
        • Documents: Upload and manage required documents.
        • Notification Settings: Set up alert preferences.
        • Privacy Policy: Review terms and conditions.
      2. Access the Sections You Need
        • Use the menu options to quickly jump to the section you want to update or review.

      Step 3: Update Organization Details

      1. Review Your Organization Information
        • Ensure your organization name, logo, and contact info are up-to-date.
        • Check your linguist profile status (active or inactive) and physical address.
      2. Edit Contact Information
        • Update your phone number, email address, and physical address in the relevant fields.

      Step 4: Navigate the Top Menu

      1. Use the Main Menu for Quick Access
        • Dashboard: View an overview of your profile and activities.
        • Requests: Manage incoming job requests.
        • Contact Center: Communicate with clients.
        • Earnings: Track your financial progress.
        • Docs: Access documentation related to your profile.
        • Messages: Check your message center for updates.

      Step 5: Review Your Organization Header

      1. View Key Organization Info

        • Your organization’s name and logo are prominently displayed.

        • Your business hours (e.g., 9:00am - 5:00pm PST, Monday-Friday) are listed.

        • Use the navigation breadcrumbs to quickly return to previous pages.

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      2. Check Profile Completion

        • Look for the section completion indicator to ensure all necessary fields are filled in.

      Step 6: Manage Service Lines, Language Pairs, and Rates

      1. Access Service Lines, Language Pairs, and Rates

        • Use the breadcrumb navigation to find this section.

        • Review the service information for each language pair you offer.

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      2. Add or Edit Language Pairs

        • Click to view details of language pairs like English ⇄ Spanish.
        • To add a new language pair, select Add New and configure your language combinations.

      3. Update Service Line Configuration

        • Check each service line you offer, along with the industry it applies to and the base rate.
        • Review the service status to know if it’s active, pending approval, or TBD.

      4. Manage Rate Settings

        • Edit the status of your rates (active, pending, TBD).
        • Use the Add New option to create new services or adjust existing ones.

      Step 7: Manage Organization Information and Rates

      1. Review Your Organization Details

        • Check the organization name, business hours, and contact info.

        • Use the back navigation option to return to previous pages.

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      2. Update Service Configuration

        • Select and update your service line, industry, and language pair settings (e.g., English ⇄ Spanish).

      3. Set Your Rates

        • Configure your base rate (e.g., $1.60 per minute).
        • Define rounding rules for your rates (e.g., rounding up to the nearest 15 seconds).

      4. Apply Special Rate Types

        • For weekend rates, select the rate type (e.g., 20% increase) and set the rate amount.
        • Use tooltips for extra information or clarification.

      Step 8: Final Actions

      1. Manage and View Rate Details
        • Check your rate details for each service line and make adjustments as needed.
        • Use the info icons for more details and help with any configuration options.
      2. Go Back to Previous Screens
        • Use the back button to navigate to previous pages or sections you were working on.

      Need Help?

      • If you need further assistance, use the Langston chatbot at the bottom right of the page, or reach out to support.