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      2. LSPs

      Vendor Rates

      This guide will walk you through how to easily navigate the vendor dashboard, understand key vendor details, manage your notifications, and set up different rate options.

      Step 1: Accessing the Vendor Dashboard

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      1. Select "Vendors" from the main navigation menu.
      2. The vendor list will show all registered vendors.

      Step 2: Understanding the Vendor List

      Key Information Columns

      • Name: Displays the vendor’s name or agency name.
      • Type: Indicates whether the vendor is an Individual Vendor/Contractor or an LSP Agency.
      • Service Line(s): Lists the services offered (e.g., On-Demand OPI).
      • Languages: Displays the language pairs the vendor supports.
      • Status: Shows if the vendor is Active or Inactive.

      Step 3: Managing Notifications

      Types of Notifications

      • Approval needed: New service lines or industries requiring review.
      • Document expiring: Alerts for upcoming document expirations.
      • Rate setting needed: Services that need rate assignments.

      Notification Actions

      • Click "Mark all as read" to clear all notifications.
      • Select "View all notifications" to see the full notification history.
      • Click on individual notifications to take specific actions.

      Step 4: Navigation and Views

      Pagination

      • Use the page numbers to navigate through the vendor list.
      • Adjust the number of items per page with the View dropdown.

      Search and Filter

      • Use the search bar at the top to find specific vendors or services.
      • Click column headers to sort the list.

      Step 5: Understanding the Rates Dashboard

      Key Metrics

      • Unpaid Amount: Shows the total amount pending payment.
      • Revenue: Displays total earnings for the selected period.
      • Active Requests: Number of current service requests.

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      Rate Management Table

      Table Columns

      • Name: Identifier for the rate entry.
      • Description: Details about the service and rate.
      • Base Rate: The standard rate for the service.
      • Service Line: Type of service provided.
      • Languages: Applicable language pairs.
      • Rate Status: Current status of the rate (Active/Pending).

      Table Actions

      • Use the search bar to filter rates.
      • Click column headers to sort the table.
      • Select "Add rate" to create new rate entries.
      • Use "Show" dropdown to view eligible rates.

      Rate Notifications

      The system will display alerts when:

      • New services need rates assigned.
      • Rate approvals are pending.
      • Rate updates are required.

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      Step 6: Setting Up Rate Configuration

      Follow these steps to configure the base rate settings:

      1. Enter your base rate amount in the designated field.
      2. Select the appropriate unit (most commonly "per minute").
      3. Choose your preferred currency from the dropdown (USD, EUR, etc.).

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      Step 7: Configuring Rounding Rules

      To set up rounding preferences:

      1. Choose your rounding method (Up or Down).
      2. Select the rounding increment from the dropdown menu (15 seconds, 30 seconds, etc.).

      Step 8: Setting Up Weekend Rates

      To configure weekend pricing:

      1. Locate the Weekend Rates toggle switch and enable it.
      2. Choose your preferred rate type:
        • Percentage increase: Adds a percentage to the base rate.
        • Fixed additional rate: Adds a specific amount to the base rate.
      3. Enter your desired amount in the corresponding field.

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      Configuring After Hours Rates

      For after-hours pricing setup:

      1. Enable the After Hours Rates toggle.
      2. Select your preferred rate type (Fixed or Percentage).
      3. Input the additional amount or percentage increase.

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      Step 9: Setting Holiday Rates

      To establish holiday pricing:

      1. Enable the Holiday Rates toggle.
      2. Select which days the holiday rate applies to.
      3. Set the time range using the From and To fields.
      4. Choose your rate type (Percentage or Fixed).
      5. Enter the holiday rate amount.

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      Additional Rate Options

      To complete your rate setup:

      1. Click "+ Add incremental rate" if you need tiered pricing structures.
      2. Use "+ Add overtime rate" to set specific overtime rules.
      3. Review all settings and click "Save & apply rate" to implement your changes.

      Note: Remember to review all settings carefully before saving, as these rates will be applied to all future vendor assignments under these criteria.

      Need Help?

      • If you need further assistance, use the Langston chatbot at the bottom right of the page, or reach out to support.