Ticket information can be broken down into 4 sections
Section 1 - provides details regarding the current status and location of the ticket.
Status - users are required to update this field to indicate whether any action is needed. The possible statuses include:
- Open - for any new requests;
- Waiting (Internal) - when action is required from the Lango team;
- Waiting (External) - when action is needed from the Customer or Consumer;
- Closed - when the request has been fully resolved.
- If you are addressing a duplicate ticket, please select Closed - Duplicate.
Section 2
- Ticket ID - This identifier is essential for tracking information and support requests. When you encounter any issues with your ticket, please include this ID in your communication. It will help the support team quickly locate and address your concerns.
Section 3
- Priority - Tickets can be assigned one of four priority levels: Low, Medium, High, or Urgent. These priorities are assigned by the HS team based on the source of the ticket. If you determine that a ticket requires immediate attention due to its time-sensitive nature, be sure to elevate its priority accordingly!
Section 4
