Interpreters
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      1. Lango Learning
      2. Interpreters

      Interpreter OPI & VRI

      Optimizing Interpreter Services: A Comprehensive Guide to On-Demand Phone (OPI) and Video Remote Interpretation (VRI)

      Sign In

      Step 1: Access the Sign In Page

      1. Open the Lango application to reach the Sign In page.

      Step 2: Enter Your Email

      1. In the Enter Email section, type your email address.
      2. Click the Next button to proceed.
      Screenshot Instructions:lango 1

      Step 3: Enter Your Password

      1. Enter your password in the provided field.
      2. Click the Sign In button to access your account.

      Step 4: Use the “Forgot Password?” Option

      1. If you have forgotten your password, click the Forgot Password? link to reset your password.
      Screenshot Instructions:

      lango 1.1

      Step 5: Use the Langston Chatbot

      1. On the bottom left of the page, you’ll find the Langston Chatbot.
      2. Use the chatbot for assistance with any issues that may arise. Langston is there to help.

      Screenshot Instructions:

      langston

      Dashboard and Accessing OPI/VRI

      This guide will help you navigate the dashboard and access the OPI/VRI feature.

      Step 1: Access the Dashboard

      1. After signing in, you’ll be directed to the Dashboard.

      Step 2: Click the OPI/VRI Button

      1. On the right top of the Dashboard, next to your username, click the OPI/VRI button.

      Screenshot Instructions:

      lango 2-1

      Step 1: Connect to Lango Contact Center

      1. After clicking the OPI/VRI button, you will be redirected to the Lango Contact Center.
      2. Allow notifications to use your microphone and camera.

      Screenshot Instructions:

      lango 3-1

      Step 2: Set Your Status

      1. On the upper right side of the page, next to your username, select your status from the following options:
        • Offline: Not available for calls.
        • Available: Ready to receive video and audio calls.
        • Unavailable: Not available for calls.
        • Break: On a break.

      Screenshot Instructions:

      lango 4-1

      Handling Video and Audio Calls

      Step 1: Accepting a Call

      1. Once an interpreter accepts your call request, you will receive a notification to join the call.
      2. Click Accept to start the video or audio call on the next page.

      Screenshot Instructions:

      accept videocall-1

      Step 2: Managing the Call

      1. The interpreter will receive your request and has the option to accept or reject the call.
      2. If the interpreter accepts the call, you will see the interpreter's video or audio pop up in the upper right corner of the window.
      3. During the call, you will have access to:
        • The Lango logo at the bottom left.
        • The Request ID and the number of participants.
        • Microphone and video icons at the bottom center to manage settings.
        • A chat icon to communicate with the interpreter.

      Screenshot Instructions:

      interpreter screen-1

      1. Once the call is finished, the interpreter will end the call. The End Call button will then switch to Complete.
      2. The interpreter should click Complete to finish the request.
      3. Feedback from the interpreter will be available soon, as it is important for our continuous improvement.

      Screenshot Instructions:

      end call-1

      By following these steps, you can seamlessly sign in, access your dashboard, manage call settings, and handle video and audio calls. For any additional assistance or support, please contact our team.

      You're All Set!

      You're now ready to begin handling OPI/VRI requests on Lango! 🚀